Preamble :
The Internet site lysedia.fr, hereinafter referred to as the “Site” or the “Site”, is an e-commerce site offering objects / services for sale to Internet users browsing the Site.
The Purchaser (hereinafter referred to as the “Purchaser” or the “Buyer”) is any person who visits one or more web pages of the Site, whether or not he or she has initiated a purchasing process on the Site.
The Vendor (hereinafter referred to as the “Vendor” or the “Seller”) is lysedia.fr (hereinafter referred to as “Lysedia“), SAS, 91, rue du Faubourg Saint Honoré, 75008 PARIS 08, France.
Share capital: €280,000.
RCS PARIS 8 524 484 813.
TVA à 20%.
The Seller can be contacted electronically via the contact form on this site or by telephone on 01 69 11 54 76.
1. Purpose and scope of application
The present conditions of sale (hereinafter referred to as the “GCS”) govern and apply without restriction or reservation to all relations between “Lysedia” and any person who purchases products / services implemented by “Lysedia” on the present site.
In these terms and conditions, the terms product and service (products and/or services) refer to the different product(s) and/or service(s) offered on this site.
The Buyer acknowledges having read and understood these terms and conditions prior to placing an order. In this respect, the fact that any person places an order for a product(s) and/or service(s) on the site covered by these terms and conditions implies full acceptance of these terms and conditions.
As the site is hosted by an external service provider, “Lysedia” cannot be held responsible for any site service interruption, the occurrence of bugs, or for any damage resulting from fraudulent intrusion by a third party that alters the information available on the site.
Prior to placing an order, the purchaser declares that he/she has full legal capacity to enter into commitments under these GTC.
The seller reserves the right to modify these GTC at any time, without retroactive effect for orders in progress. In this case, the applicable conditions will be those in force at the date of validation of the order by the Buyer.
The last modification date is 26/11/2021.
2. Controls
How to order
You can place your orders online : lysedia.fr
General provisions
Any order placed by the means of placing an order identified above implies acceptance, without restriction or reservation, of the whole of the present GCS.
The Buyer, who wishes to purchase a product(s) or service(s) must :
- specify the method of payment and delivery,
- fill in the identification form with all the necessary details, or give your customer number if you have one,
- complete the online order form, giving all the references for the product(s) and/or service(s) chosen,
- validate the order after checking it,
- double-click to confirm your order and payment,
- make payment in accordance with the conditions laid down,
The sales contract will only be considered definitive once the seller has sent the buyer an e-mail acknowledging receipt of the order.
The order, the confirmation of acceptance of the offer and the acknowledgement of receipt are considered to have been received when they are accessible to all.
3. Characteristics of goods and services offered
Each product is accompanied by a description; for certain products marked DF, the Buyer can access the supplier’s documentation.
The photographs in the catalog are as accurate as possible, but cannot guarantee perfect similarity with the product, particularly with regard to colors. Photographs, graphics and product descriptions may vary according to the browsers used.
The products and services offered for sale are those listed in the catalog published on the Vendor’s website. These products and services are offered while stocks last.
4. Prices
The prices shown in the catalog are in euros, inclusive of all taxes (€ VAT), taking into account the VAT applicable on the day the order is placed.
The Vendor reserves the right to modify its sales prices at any time, it being understood, however, that the price guaranteed to the Buyer is the one present on the site on the day the order is confirmed.
Prices do not include shipping costs, which are invoiced in addition to the price of the product(s) and/or service(s) purchased.
Shipping costs will be indicated before the buyer confirms his/her order.
5. Geographical area of sale, delivery and retirement
Products are offered for sale in the following geographical territory: European Union countries, Monaco, Andorra and Switzerland.
6. Right of withdrawal – Right of return
Right of withdrawal
The non-professional buyer, or the consumer, has a period of 14 clear days from receipt of the goods or acceptance of the offer for services, to exercise his right of withdrawal.
If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
Products must be returned in perfect condition for resale and in their original state (including packaging, accessories and any instructions).
Return shipping costs are at the seller’s expense only in the event of a delivery error.
Contracts for which the right of withdrawal cannot be exercised :
– a contract for the supply of services where performance has begun, with the consumer’s agreement, before the end of the fourteen clear days,
– contracts for the supply of custom-made goods which, due to their nature, cannot be reshipped or are likely to deteriorate or expire rapidly (e.g. perishable goods),
– contract for the supply of audio or video recordings or computer software when opened by the consumer,
– contract for the supply of newspapers, periodicals or magazines,
– contract for authorized betting or lottery services,
– contract for the provision of accommodation, transport, catering and leisure services to be provided on a specific date or at a specific time.
The right of withdrawal entails an obligation on the part of the Vendor to reimburse all sums paid by the Buyer, at the latest within thirty days of the date on which this right was exercised.
Right of return
In the event of a hidden defect, under the conditions defined by articles 1641 to 1648 of the French Civil Code, the buyer has the right to return the product under the conditions defined below.
In the event of a product defect, the purchaser benefits from a right of return within 12 months of delivery of the product, under the conditions defined below:
How to exercise these rights
The buyer who wishes to make use of these rights must contact the seller using the contact details given below in order to obtain a returns number. Failing this, the buyer must return the products and/or inform the seller of his wish to make use of these rights by any means that can provide a certain date (registered mail with acknowledgement of receipt, for example).
Contact details :
91, rue du Faubourg Saint Honoré , 75008 PARIS 08, France
The purchaser must specify the circumstances in which the defect or spoilage appeared, as well as the parts of the product in question. The purchaser may request reimbursement of delivery costs.
7. Method of payment
The buyer guarantees the seller that he/she has all the authorizations that may be necessary to use the means of payment that he/she has chosen when registering the order form.
The buyer may then pay for his order by :
1. Credit card on the seller’s site: To ensure the security of credit card payments, these will be made via the secure system of the LCL bank. These systems use the SSL (Secure Socket Layer) protocol for transporting bank details. The information transmitted is therefore encrypted by software and cannot be read by any third party during transport over the network. The credit card used to pay for the order will be debited at the time the order is placed.
2. The order will be processed once the buyer’s bank has credited the payment to the seller’s bank account.
Only cheques in euros and written in French will be accepted.
The buyer must make the cheque payable to the seller and write the order number on the back of the cheque. This cheque must be sent to the address indicated during the order process.
If a cheque is not received within 10 days of placing an order on the site, the current order will be cancelled.
The seller reserves the right to request a photocopy of the buyer’s identity document.
3. When withdrawing an order in store, the purchaser may use the aforementioned means of payment, as well as cash, with the exception of cash on delivery.
At the Buyer’s request, a paper invoice will be sent to the Buyer, showing VAT.
8. Delivery and performance times
8. Delivery and performance times
Whatever the price of the goods or service(s) ordered by a consumer, the date of delivery of the product(s) or performance of the service(s), within a maximum period of 7 days, will be indicated in the e-mail received by the Seller.
The Buyer may cancel the contract if the contractual delivery date is exceeded by 7 days. Cancellation must be made by registered letter with acknowledgement of receipt within a maximum period of 60 working days following the date on which the goods should have been delivered.
Terms of delivery
Deliveries are made to the address indicated by the purchaser when placing the order in the geographical areas specified in paragraph V.
Delivery costs are those described before the order is validated by the buyer.
The purchaser is obliged to check the condition of the packaging or parcel received and its contents on delivery, in the presence of the delivery person.
The risks are borne by the consignee from the moment the products have been delivered to the person designated as the consignee on the order and transport documents, or collected by the authorized person. The recipient must report any damage noted on delivery, in application of the principle of presumption of responsibility of the carrier, by issuing significant and complete written reservations.
The consignee’s action against the carrier for damage to the goods must be taken within 3 days of delivery by sending a registered letter or bailiff’s notice of the consignee’s justified protest.
9. Responsibilities
The seller is fully liable to the buyer for the proper performance of the contract concluded at a distance, whether it is performed by the seller who signed the contract or by an intermediary.
However, if the seller can prove that this poor performance is due to the buyer, to the unforeseeable and insurmountable intervention of a third party to the contract which has prevented or hindered its performance, or to force majeure, he may be exonerated in whole or in part from this liability.e.
10. Guarantee
All products supplied by the seller are covered by the legal warranty provided by articles 1641 et seq. of the French Civil Code.
In the event of non-conformity of a product sold, it may be returned to the seller, who will take it back, exchange it or refund it.
All claims, requests for exchange or refund must be made by post to the Seller’s address within thirty days of delivery.
11. Product availability
In the event of unavailability of the goods or services ordered, the Buyer will be informed of this unavailability and may choose to maintain his order or be reimbursed without delay and at the latest within thirty days of payment of the sums he has paid. Beyond this period, interest will be charged at the legal rate.
However, if the possibility has been foreseen prior to the conclusion of the contract or in the contract, the Seller may provide a good or service of equivalent quality and price. The Buyer will be informed of this possibility in a clear and comprehensible manner.
12. Intellectual property
All elements of the Seller’s site are and remain the exclusive intellectual property of the Seller.
No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio.
13. Personal data
The information requested by the seller when the buyer places an order is necessary for the management of the order by the seller and its commercial partners. In accordance with the French Data Protection Act of 6 January 1978, personal data relating to purchasers may be processed automatically.
The Vendor reserves the right to collect information about purchasers, including by using cookies, and, if it so wishes, to pass on the information collected to commercial partners.
Users have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978. This right of access, rectification and opposition to personal data can be exercised via the contact form.
14. Archiving – Proof
The Vendor will archive order forms and invoices on a reliable and durable medium constituting a true copy, for a retention period of 10 years.
The computerized registers of the Vendor will be considered by the parties as proof of electronic communications, digital orders from the Buyer, confirmation e-mails sent by the Vendor, general and special conditions of sale at the date of the order placed, payments and transactions between the parties.
15. Settlement of disputes
The present conditions of online sale are governed by French law. In the event of a dispute, the competent French courts shall have jurisdiction, notwithstanding multiple defendants or the introduction of third parties.